A Respond customer service agent, wearing a headset, smiles at his computer screen

Respond customers think we’re the best home delivery service they’ve ever used.

A user sprays REFRESH 3in1 spray in their bathroom, with other Respond products on display in the background.

An adhesive remover and barrier film that feels like magic, but is the result of some clever science. REFRESH simplifies routines along with its refreshing fresh linen scent.

A user opens an eakin® seal in their bathroom with a Respond NEUTRALISE spray in the background.

Our eakin^® seals are easy to mould and stretch around your stoma, so you get a perfect fit every time. Easy to apply and ultra-reliable, so you can get on with life.

Delve into our practical brochures, carefully crafted by knowledgeable nurses. Let their expertise guide you through everyday hurdles with ease and assurance. All free to download!

Our promise to you

We take promises, and your well-being, seriously – so you can expect more zen and less hassle when you order your prescription with us

Discreet

We send personalised, discreet, and unbranded deliveries direct to your door

98% of our customers rated our quality of packaging as excellent or very good

Reliable

Kick back and relax – we will get hold of the products you need without worry

99% of our customers felt they received excellent or very good service

Connected

We’ll keep you in the loop about your order. We’re also here to chat when you need it, too

99% of our customers said they found it easy to contact us

Expertise

We complete ongoing training to ensure we can give you the best advice, tailored to your needs

96% of our customers would recommend us

Flexible

Forget waiting around for your prescription to show up. Set or reschedule your delivery to suit your schedule

94% of our customers rate the quality of delivery service from our delivery partners, DPD, as excellent or very good

Choice

Got a favourite stoma care or continence product? We’ve got them all from a range of manufacturers

98% of our customers said we were excellent or very good at keeping stock levels of the appliances they need

Give Respond a go today

Respond customers think we’re the best home delivery service they’ve used.

Ready to leave the hassle behind and see for yourself?

Send us an email and we will get back to you
Give our friendly support team a call on 0800 220 300 or 0800 028 6848 (Northern Ireland)
Complete our online form and let us handle the rest.

Our most popular products

REFRESH 3in1

NEUTRALISE Neutralising Drops

eakin freeseal^®

eakin Cohesive^® slims

COMFORT Adhesive Flange Extenders

ABSORB Odour Neutralising Absorbent Gel

A Respond branded coffee cup sits on a desk with a blurred background of a Respond team member typing on a keyboard.

About Respond Healthcare

Respond Healthcare provides an excellent home delivery service and support services to the stoma and continence care community, putting our customers at the heart of all that we do. We’re part of Eakin Healthcare, an independent specialist in ostomy care with over 50 years of experience under its belt, so you know you’re in good hands.

Read all about us

Real stories, real people

View all

Your prescription, only better

The only one you'll need!

Have you tried an eakin^® seal yet?

Looking for some guidance?