get to know us

Specialists in ostomy care
since 1974

Respond Healthcare provides an award-winning prescription and dispensing home delivery and support services to the stoma and continence care community.

why choose us?

We know the difference that the right stoma and continence care can make to your quality of life. That’s why we aim to do so much more than simply deliver to your door.

Through our specialist trained support team, community nurses, website and social media pages we also provide a network of friendly support, information and expert advice. Our aim is for you to feel supported and connected, with a personal, caring local service that puts your wellbeing first.

We are part of the family owned Eakin Group – specialists in ostomy care since 1974. We champion quality of life for people living with a stoma, putting your care at the heart of what we do and we are compliant with the Information Governance NHS data protection policies.

We value our relationship with you and we’ll always listen to what you need so we can help to make your life better.

Whatever stoma or continence care product you need, as long as it’s available on prescription you can rely on us to deliver it quickly and with absolute discretion.

our mission

Respond Healthcare provides home delivery and support services to the stoma care community.
We will:

  • Be honest and informative.
  • Be trustworthy, personal and discreet.
  • Exceed our customers’ expectations.
  • Build lasting relationships.

our values

Professional, Friendly and Reliable.

our nurses

Our local community nurse teams are there to help you make the move from hospital to home. Their support complements the care you receive from your hospital stoma nurses and healthcare professionals. Our nurses can visit you at home, provide expert support and advise on how best to live with a stoma.

Read our Story

Our UK Ostomy business, comprised of Pelican & Respond, is dedicated to improving the quality of life of the ostomate community throughout the UK.

Find out more

Mae ein busnes Ostomi yn y Deyrnas Unedig, sydd wedi’i ffurfio o Pelican a Respond, wedi ymrwymo i wella ansawdd bywyd y gymuned ostomi ledled y Deyrnas Unedig.

Darganfod mwy

information for patients:

information for nurses:

Sign up to our newsletter

Keep up to date with our latest news