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award-winning stoma and continence service

Specialists in stoma and continence care
BHTA NHS DAC award
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Award-winning service 

Whatever stoma or continence care product you need, as long as it’s available on prescription you can rely on us to deliver it quickly and with absolute discretion.

Find out more

our care range 

We champion quality of life for people living with a stoma and continence issues.
Our care range of products are designed to solve a wide variety of stoma related problems.

global assistance

Our global assistance service is here to help you with emergency stoma supplies when you are travelling outside of the UK.

our CEO takes up a key national role

Paul Eakin, UK CEO of Cardiff based Pelican and Respond Healthcare has been appointed to a key position within the UK’s oldest and largest Health Association, the British Healthcare Trades Association (BHTA); an important move at a time of great change and uncertainty...

meet kim

Meet Kim! One of our Specialist Community Nurses at Respond. "I began training in 1981 and qualified in 1984. I worked on the Surgical Unit as a Senior Nurse at the Royal Preston Hospital until 1997. In that time I continued with post-graduate education, including...

Alannah-Jayne’s Respond journey

"You do not have to put up with a bad service, you go through enough as it is. If you don’t like something, speak up." We had an interview with one of our customers, Alannah-Jayne, who shared her experience joining our support service. Have a read of it below, enjoy!...

a day in the life of Cherralyn Roystone

  How long have you been in your role? I have been in my current role for just over 10 years now. What does a day in the life of a Factory Manager look like? Describe a typical day at work for you. A typical day for me is dealing with customer daily orders making sure...

a real hero’s story

My name is Paul Ian Wilkie, I was born in Perth Scotland in 1970 and joined the Armed Forces when I was 18. I served all over the world with the Royal Engineers in a multitude of units ranging from Amphibious, Combat, Bomb Disposal, Armoured, & Field Park. I even...

meet lynette

Lynette Robson-Rose is one of Respond's community nurses. She completed her nurse training at Nottingham University in 2004 and then worked for 3 years on a General Surgical Ward at Lincoln County Hospital. During this time, she developed a particular interest in...

heather’s story

I am a 41 year old mother of three and have a supportive gorgeous hubby. I was diagnosed with Chron's disease in my 20's and suffered quite badly and was in remission for 20 years. I stopped taking my medication and developed strictures (narrowing's in my large bowel,...

Flying with a stoma doesn’t need to be scary

This is the time of year when the excitement about summer holidays starts to build but for people with a stoma that excitement can be over shadowed by the fear of air travel.  As a hidden disability, the most common anxieties are centred around passing through airport...

WINNERS of the NHS DAC Patient Services Award

We had a fantastic evening at Alton Towers last Thursday for the BHTA Awards ceremony evening, hosted by the admirable Simon Weston CBE. We are extremely proud to share with you that we WON the DAC patient service awards based on our fantastic service to you. Thank...

HIGHLY COMMENDED Certificate for Most Effective Marketing Award

We were also HIGH COMMENDED for the most effective marketing award. This was recognised for our Connect magazines that are produced and published for you. The magazines are filled with associations support, customers stories along with recipes, puzzles and news from...

brochures

We have a wide range of brochures offering advice, tips and practical help

returning to work

Thinking about getting back to work after your operation and what you need to plan for?

tips for travelling

Practical advice on how to plan and enjoy your travel or holiday

our nurses

Here’s a list of frequently asked colostomy, ileostomy and urostomy questions and answers, expertly answered.

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