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award-winning prescription dispensing service

Specialists in stoma and continence care
Be The Change Vision
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Award-winning prescription dispensing service 


Whatever stoma or continence care product you need, as long as it’s available on prescription you can rely on us to deliver it quickly and with absolute discretion.

Find out more


our care range 

We champion quality of life for people living with a stoma and continence issues.
Our care range of products are designed to solve a wide variety of stoma related problems.

global assistance

Our global assistance service is here to help you with emergency stoma supplies when you are travelling away from home.

Keith’s Corner – Educating at the Senedd. #BeTheChange

Hi again everyone. This blog is a blog of two halves! Both halves relate to a really exciting opportunity I was given to speak at the Senedd in Cardiff on 22nd January 2020; read on to discover more. Part 1: Being an ostomate can throw many challenges at you; using...

Keith’s Corner – Moving from the Chemist to Respond

Meet Keith! Keith is a 58 year old ostomate from Swansea, South Wales, who was diagnosed with Ulcerative Colitis in 2008 and had his Ileostomy surgery in May 2012. Keith is a Respond dispensing service user, a selfie king and fundraiser for multiple charities. His...


We put our customers at the heart of everything we do so that we can deliver them an exceptional service, so it makes us very proud to receive feedback like this.   Are you experiencing any issues with the delivery of your stoma or continence supplies? Why not try our...


We pride ourselves on being able to provide a fast and reliable service, check out this review from one of our customers who was so pleased with how fast we delivered their sample request. You can check out our CARE RANGE products here where it's easy to request any...

cleaning your stoma with Community Specialist Nurse, Alison

In this blog post our Lead Community Specialist Nurse, Alison Roberts, talks you through the routine she suggests for cleaning your stoma. Having been a Stoma Nurse for many years and working in both the hospital and community, I have had the privilege of teaching...

meet Alison

Meet Alison! Our Lead Community Nurse Specialist at Respond. Alison began her nursing career in 1980 working at Stratford on Avon Hospital. In 1984 she transferred to Warwick Hospital and until 1987 worked in all areas of care including: Medicine, Casualty,...

stoma awareness training with the National Assembly Wales, Senedd

On the 30th October we conducted stoma awareness training for the security team at the National Assembly for Wales, Senedd, lead by our Community Nurse Specialist, Hazel. It was such a great opportunity to go into the Senedd and talk all things stoma with their...

stoma awareness training with Cardiff Airport

Last week we were back in Cardiff Airport to provide more stoma awareness training for their security and PRM (Passengers with Reduced Mobility) teams and managers, lead by our Community Nurse Specialist, Hazel. It was a great day and amazing to be back in the airport...

National Customer Service Week 7-11th October 2019

For this past week we have been taking part in National Customer Service Week, which is all about learning more about our wonderful teams, company values and how we deliver on our award-winning service. If you follow our social media accounts you may have already seen...

ASCN 2019

We had an amazing time at the ASCN Conference 2019, this year's theme was "Getting the Balance Right". It was held at the ICC Wales, Newport - right on our doorstep for those based at our Head Office in Cardiff! We got to meet and chat with lots of nurses, see our...


We have a wide range of brochures offering advice, tips and practical help

returning to work

Thinking about getting back to work after your operation and what you need to plan for?

tips for travelling

Practical advice on how to plan and enjoy your travel or holiday

our nurses

Here’s a list of frequently asked colostomy, ileostomy and urostomy questions and answers, expertly answered.

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