Our promise to you

We take promises, and your well-being, seriously – so you can expect more zen and less hassle when you order your prescription with us

Discreet

We send personalised, discreet, and unbranded deliveries direct to your door

Flexible

Forget waiting around for your prescription to show up. Set or reschedule your delivery to suit your schedule

Reliable

Kick back and relax – we will get hold of the products you need without worry

Choice

Got a favourite stoma care or continence product? We’ve got them all from a range of manufacturers, so you never have to worry about products again

Connected

We’ll keep you in the loop about your order. We’re also here to chat when you need it, too

Expertise

We complete ongoing training to ensure we can give you the best advice, tailored to your needs

Give Respond a go today

Respond customers think we’re the best home delivery service they’ve used.

Ready to leave the hassle behind and see for yourself?

  • Send us an email and we will get back to you
  • Give our friendly support team a call on 0800 220 300 or 0800 028 6848 (Northern Ireland)
  • Complete our online form and let us handle the rest.
choose respond today
A Respond branded coffee cup sits on a desk with a blurred background of a Respond team member typing on a keyboard.

About Respond Healthcare

Respond Healthcare provides an excellent home delivery service and support services to the stoma and continence care community, putting our customers at the heart of all that we do. We’re part of Eakin Healthcare, an independent specialist in ostomy care with over 50 years of experience under its belt, so you know you’re in good hands.

Real stories, real people

sepsis story with a stoma

My sepsis story | by Phillipa

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Taking time for you with a stoma

Taking time for you | by Maryrose

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Keith remaining positive with a stoma

Remaining positive in difficult times | by Keith

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why self care is important with a stoma

Why it’s important to make time for self-care with an ostomy | by Amy

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Users love us!

"Denise – Respond customer"

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Users love us!

"Denise – Respond customer"

I have been using Respond to supply my stoma products since July 2021 when I had emergency surgery and came home with a stoma. They are great and when I changed bags earlier this year they were excellent in supplying the new bags.

Users love us!

"Eva – Respond customer"

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Users love us!

"Eva – Respond customer"

I have been getting my appliances from Respond for 9 years. I was with one other company for 2 years but I couldn't get on with the appliances and I phoned this family company and I am so happy with everything they are always making sure I have everything I need they even tried to get your order out as soon as possible when you need it in an emergency!

Users love us!

"Maria – Respond customer"

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Users love us!

"Maria – Respond customer"

Always a lovely and polite person on the phone, never have to wait before someone answers, after I put my supplies order, I’m always asked if there is anything else I need, been using Respond for two years. Thank you to all the team, always nice to know that there is help the other side of the phone.

Users love us!

"David – Respond customer"

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Users love us!

"David – Respond customer"

Local office (Perth) staff provide an excellent, friendly service. I often call them due to changing supply needs and all such requests are met with an understanding and highly professional approach.

Users love us!

"Maryrose – REFRESH user"

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Users love us!

"Maryrose – REFRESH user"

This is a must have for my change kit especially when out and about as it means I carry less products, use less space on a bag change and simplifies the process for me!

Users love us!

"Ant – REFRESH user"

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Users love us!

"Ant – REFRESH user"

REFRESH 3in1 spray is my favourite spray to use! Not only does it remove adhesive, it provides a barrier film to my skin to protect it and it smells amazing - it's the perfect spray for me!