Meet our amazing customer services team

This is our team: a lot of smiling happy people who work hard to support and empower you, aiming to never let you be without the products you need.
99% of our customers rated our staff as excellent or very good.

Kerry Sawyer

Head of Customer Engagement

Fun fact: I enjoy travelling, reading, and cooking. I have been with the company for 12 years.

Susan Skinner

Care Centre Manager, Perth

Fun fact: I enjoy travelling and my favourite places are New York and Innsbruck.

Garry Hallett

Customer Experience Manager

Fun fact: I start the day by doing a puzzle over breakfast every morning.

James Cumpston

Care Centre Manager, Cardiff

Fun fact: When I was small, I had a pet rabbit called Gizmo.

Kerry Nicholls

Care Centre Manager, Peterborough

Fun fact: I like spending time with my family playing board games – we are all very competitive when it comes to connect 4.

Susan Horan

Care Centre Manager, Manchester

Fun fact: I love my holidays and socialising with friends and I used to play the drum in the girl’s brigade.

Tracey Marriott

Care Centre Manager, Nottingham

Fun fact: My 4 grandchildren call me Super Nanna, as we all love theme parks and have been to most of them in the UK, Orlando, California, Paris, and Spain.

Samantha McKee

Care Centre Manager, Larne

Fun fact: I played in an accordion band when I was a child. I spent my teenage years being embarrassed of this fact but now look back with lovely memories!

Meet our community nurses

Your local community nurse team complements the care you receive from your hospital stoma nurses and healthcare professionals. Our nurses can visit you at home (where available) to provide expert support and advise on how best to live with a stoma.