Join the Family

You can rely on us to deliver quickly
and with absolute discretion.
There are three easy ways to order
We understand your life is busy. To make things easier, once you’ve joined us and placed your order, we’ll write to your GP directly to confirm your prescription, where possible.

We will work with your requirements and GP to ensure we get your order out as soon as possible. If you live in England and your surgery offers the NHS Electronic Prescription Service (EPS), all you need to do is nominate Respond as your preferred supplier for stoma prescriptions. Your GP will then be able to email your prescription to us – saving you time. Simply order with us as normal and we’ll do the rest.
EPS is an NHS service, currently being rolled out across England. It gives you the option to change how your GP sends your prescription to the place you choose to get your appliances from.
EPS can save you time and speed up the time it takes for us to receive your prescription, meaning we can send your stoma appliances to you sooner. With the EPS system, your GP surgery would send your prescription electronically straight to us, similar to an email. Our Customer Support Centres are connected to the EPS system and our staff have been fully trained to manage the receipt and dispensing of electronically transmitted prescriptions.

Click here to download the EPS form; once finished please post to:

Freepost RTXE-UTAB-XRXX Respond Healthcare Ltd, 97 Manvers Street, Nottingham, NG2 4NU
When you place your order, we can also provide any complimentary extras you might need – like moist wipes, dry wipes or disposal bags.

We can also provide you with:
  • Automated cutting to your exact stoma size and shape
  • Sample products
  • Scissors
  • Night drainage stand
  • Wash bag
  • Disabled toilet key
  • Toilet cards
  • Support and advice from our community nurses
  • Personal support items

Just ask our friendly support team.
Our local community nurse teams are there to help you make the move from hospital to home. Their support complements the care you receive from your hospital stoma nurses and healthcare professionals. Our nurses can visit you at home, provide expert support and advise on how best to live with a stoma.
Your quality of life and wellbeing is important to us. As part of our commitment to offering a service that makes life better, we promise to:
  • be consistent – delivering a personalized, discreet service direct to your door
  • give you choice – making the full range of products available to you
  • be flexible – with an agreed delivery day plus the option to reschedule
  • listen to you – offering expert advice through our BHTA trained support team, community nurses and lifestyle leaflets
  • be there for you – with an emergency supply service, just call and we’ll take care of it
  • keep in touch – with an optional monthly reminder service via phone or email
  • give you the freedom to enjoy life – with our specialist travel and holiday service.

You can sign up for our home delivery service by calling our friendly support team on 0800 220 300 or 0800 028 6848 (Northern Ireland), sending us an email or by completing this form

We’ll contact your GP directly where possible to get your prescription. As soon as this is received, we will send your order out and we will be in touch.

Now you can sit back, relax and look forward to your parcel arriving. All our orders are sent in discreet, unbranded packaging.
Our friendly, customer support teams will always take the time to get to know you and talk through the kind of help you need. They’re all BHTA trained, discreet and friendly.

We are committed to building 
a lasting, personal relationship that you can rely on for support, advice and guidance.

We offer a translation service for customers who wish to converse in another language. We can translate in the following languages: Albanian, Amharic, Arabic, Bengali, Cantonese, Czech, Dari, Farsi, French, Hungarian, Italian, Korean, Latvian, Lithuanian, Mandarin, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Somali, Sorani, Spanish, Tamil, Tigrinya, Turkish, Urdu and Vietnamese.

our care centres

If you have any further questions about our services, please give us a call on 0800 220 300 or email [email protected]

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