our promise to nurses

Putting our values
into practice

our promise to nurses

As a family-owned business that champions the patient’s quality of life, how we deliver on our promise to you shows how we put our values into practice.
 

  • Never switch – we will never switch a patient’s product without your permission.
  • Give choice – We make patients aware that we can deliver products from all manufacturers.
  • Support you – With education, training and the necessary tools you need.
  • Support your patients – With a wealth of advice and lifestyle booklets covering topics including going home after surgery, nutrition and travel.
  • Be consistent and reliable – Delivering a personalised, discreet service to your patients.
  • Be there for your patients – With Respond Global Assistance; an emergency supply service when abroad.
  • Give advice – Our BHTA qualified Customer Support Team are trained by manufacturers on all products – this ensures that staff fully understand any product related queries or complaints prior to being referred to their hospital nurse.




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