bhta partnership

NHS DAC patient services winner

What is BHTA?

Respond is proud to be a member of the British Healthcare Trades Association (BHTA). Founded in 1917, the BHTA has been championing better healthcare for over 100 years.  


As members of the BHTA, we have voluntarily committed to their Code of Practice, the first and only code in the healthcare industry to be approved by the Chartered Trading Standards Institute (CTSI). This demonstrates our dedication to going above and beyond our legal obligations to you, meaning that as a customer, you can be confident we are a company you can trust.   

We promise:  

  • You will always be treated with respect, compassion and dignity 
  • We will only recommend products and services that meet a genuine need
  • We will never pressure sell to you  
  • You can always expect a high standard of after-sales service     

 Buying a product or service from a member of the BHTA also gives you an extra layer of consumer protection. We always hope you are more than satisfied with the service you received from us, but in the unlikely event that you feel you were treated unfairly at any point in the process, the BHTA will act as a free, impartial consumer reconciliation service.    


A copy of the BHTA code of practice can be found here

A copy of our BHTA certificate can be found here


How to complain?

Unfortunately, sometimes things do go wrong. If you feel for any reason that you need to speak with someone at the BHTA, you can follow the instructions on this page which will help you further. Click here for more details.


Your Opinion Matters

If you recently bought a product or service from a member of the British Healthcare Trades Association please let BHTA know your opinions here and return via email to [email protected]











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