bhta partnership

NHS DAC patient services winner

What is BHTA?

Here at Respond we are committed to conforming to the highest standards in our industry and are proud members of the BHTA – British Healthcare Trades Association.



Founded in 1917 the BHTA is the oldest and largest healthcare association. As a member of the BHTA we adhere to a Code of Practice ensuring you can receive advice and guidance. The Code of Practice has been granted full Office of Fair Trading approval under the Consumer Codes Approval Scheme (CCAS). BHTA is the first trade body within the Healthcare industry to have an approved code, which is now overseen by the Chartered Trading Standards Institute.

A copy of the BHTA code of practice can be found here

A copy of our BHTA certificate can be found here


How to complain?

Unfortunately, sometimes things do go wrong. If you feel for any reason that you need to speak with someone at the BHTA, you can follow the instructions on this page which will help you further. Click here for more details.


Your Opinion Matters

If you recently bought a product or service from a member of the British Healthcare Trades Association please let BHTA know your opinions here and return via email to [email protected]











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