Why choose Respond as a home delivery service
Do you fancy trying a new company out but maybe didn’t even know there was an option to change?
In today’s blog post, I am going to talk you through Respond’s home delivery service and explain just how easy it is to change home delivery service.
What worries you about changing your delivery service?
Recently, I did a reel about this on my Instagram and had some comments with regards to this question “What worries you about changing your delivery service?”
Here are some of the answers I received:
- “I didn’t even know changing was an option!”
- “Ooh, I think I’ll change! The global assistance program they do sounds amazing!”
- Do Respond sort out the prescription and any problems that arise?
- How long does it generally take from ordering to delivery?
Keep reading for answers!
Respond’s deliverables
Respond’s promise to their customers is layered and well thought out, putting ostomates at the heart of their aims and what they actually deliver (in terms of service too, not just your supplies!), quite rightly. It is so important to have a delivery service that you can rely on as an ostomate, whenever you may need them. The last thing you want to be doing is worrying about your delivery or supplies as there are often many, many more things to worry and think about in ostomy life and in general.
Respond understand that quality of life and well-being are vital and aim to a service that promotes your daily life and makes it better. There are six elements which make up their promise:
1. Be Consistent
Knowing you can rely on Respond is highlighted through this promise. Respond strive to be personable, delivering personalised, discreet and unbranded packaging directly to your door. I can vouch for this as my deliveries are always delivered to me with care and in a discreet box.
2. Give You Choice
Whether you have one product on your prescription or several, Respond can dispense them when it comes to caring for your ostomy. This gives me great peace of mind, especially when I changed over to Respond, as I know my ostomy delivery contents rightly do not have to change just because my delivery service does.
3. Be Flexible
This is such an important one to me. I have an agreed delivery date set up with Respond monthly so that I only have to get in touch if anything needs changing in my upcoming delivery. Having the option to reschedule is also so handy and is also so easy to do when you receive dispatch confirmation.
4. Listen To You
Respond make an effort to keep in touch with you, but also do not hassle, which is great. I know that they are at the end of the phone, should I need them and the few times I have spoken to them over the phone, they have been like friends to me… Super friendly and always so willing to help! I mainly communicate with them via e-mail with having a really busy life so this is also an option.
5. Be There For You
If you’re on holiday and urgently need supplies, Respond’s Global Assistance service is on hand, ready to help. This is fantastic as travelling with a stoma can feel overwhelming and daunting, especially if it’s new to you. The sooner you contact them, the sooner they can get your emergency supplies to you. Their “Travel Advice” section has lots of handy tips and advice and you can also download a travel certificate, free of charge, explaining your condition in several languages to show airport staff etc.
6. Keep In Touch
Respond’s staff are trained to give specialist advice that can be tailored to suit your lifestyle and will communicate with you at a frequency, time and method which best suits you.
How do you join Respond?
Joining Respond is thankfully super easy! I actually don’t know what I was expecting when I moved to Respond but it was quick and simple as they handle everything for you once they have obtained the necessary information from yourselves and other medical professionals such as your GP who authorises your prescriptions.
I was also apprehensive that I would need to contact my old supplier and have the conversation with them that I was moving, but Respond handled this for me so I didn’t have to, which was another worry off my mind!
There are 3 ways to join Respond:
- Email [email protected]
- Call their friendly support team 0800 220 300 or if you’re in NI call 0800 028 6848
- Online form
To read reviews on Respond’s delivery service.
What do others think of Respond?
I’m super happy with the service Respond provides, but don’t just take my word for it… Read more reviews here.
Do you receive any complimentary items when you join Respond?
When you place your order with Respond, they can provide any complimentary extras you may need such as dry wipes or disposal bags.
Respond can also provide you with:
- Automated cutting of your bags to your exact stoma size and shape
- Sample products
- Scissors
- Night drainage stand
- Wash bag
- Disabled toilet key
- Toilet cards
- Support and advice from community nurses
- Personal support items
You can ask about any of these items when you contact Respond.