our promise to nurses

As a family-owned business that champions the patient’s quality of life, how we deliver on our promise to you shows how we put our values into practice.
 

• Never switch – we will never switch a patient’s product without your permission.

• Give choice – We make patients aware that we can deliver products from all manufacturers.

• Support you – With education, training and the necessary tools you need.

• Support your patients – With a wealth of advice and lifestyle booklets covering topics including going home after surgery, nutrition and travel.

• Be consistent and reliable – Delivering a personalised, discreet service to your patients.

• Be there for your patients – With Respond Global Assistance; an emergency supply service when abroad.

• Give advice – Our qualified Customer Support Team are trained by manufacturers on all products – this ensures that staff fully understand any product related queries or complaints prior to being referred to their hospital nurse.