This past week we have been taking part in National Customer Service Week, and this year there was a definite emphasis from the Institute of Customer Service of how COVID has impacted customer services, their roles, how they are working and in what environments. We...
Thursday’s theme for National Customer Service Week is “Leadership” and about sharing information about customer service from a manager’s perspective; how our teams have been working and most importantly, offering reassurance to our wonderful...
A couple of weeks ago we shared with you Rachel’s blog post about having her ostomy surgery during lockdown (which you can find here), and in the blog post Rachel mentioned how she would be back to update us all on her ostomy surgery as she was booked in to have...
Ostomy surgery, planned or emergency, can be daunting and leave people with lots of questions and concerns about living life with a stoma. If you are reading this before your surgery or are a new ostomate, please remember that you are not alone, each year in the UK...
As some restrictions start to ease, and some services start to return to normal, we thought it would be interesting to share with you how our own team of wonderful Community Specialist Stoma Nurses’ (or SCNs’) roles changed during lockdown, and how their...
We are so thrilled to be able to share with you this wonderful and insightful podcast series created by Respond user and advocate for the IBD and ostomy community, Amber. For a long time Amber has used her social media platform to help raise awareness and break...
