Meet our ambassador, Phillipa!
Phillipa has been an ambassador for Respond for one year now, so we wanted to chat to her all about how she finds our service and how it feels like one big family.
Tell us about yourself
My name is Phillipa, but I go by Pip. I’m twenty-five years old and live in Merseyside – just over the water from Liverpool. I’ve had my stoma for over a year now due to Crohn’s disease and Ulcerative Colitis.
What do you think makes a great service?
Reliability. I also think you have got to have a good bond with your client or customer. A quick service is also really important.
How long have you been using the Respond service?
I’ve been using Respond since August 2021. My stoma nurse recommended them. I was using another company before, but the Respond service was a lot more reliable for me.
What is it about the Respond service that you like?
I love how kind everyone is and how reliable the service is. When I’m ringing up to place an order, they make me feel at ease and I trust that all my supplies are in good hands. The team are very responsive and caring.
What 3 words would you use to describe Respond?
Reliable, responsive, and kind.
What does it mean to you to be a part of the Respond ambassador programme and family?
It means everything to me. Absolutely everything. When Respond first got in touch with me, it honestly made me so happy and it was great after having such a tough year – it couldn’t have made things better. We are all just like one big family and finally being able to meet up with everyone is amazing. It feels like because you’ve seen everyone on social media you really know them, and it’s like seeing family you haven’t seen for years. I love it.
What would you say to someone who was looking to change their service?
Do it. Come to Respond. They are reliable and the loveliest people!
Tell us 3 things we don’t know about you?
Okay, so I’m a crazy cat lover. I absolutely love my cats. I’m also 5”2, not a lot of people seem to realise that when they see me! Lastly, I’ve danced all of my life, from a baby up until I was 18 years old.