How long have you been in your role?

3 years, I started in June 2016 after 30 years in retail. Best move I ever made…

What does a day in the life of a Factory Manager look like? Describe a typical day at work for you.

I open the office in the morning, my first job is to check the deliveries due to leave that day, are correct and have a current prescription. My role is Customer Service Advisor, so a big part of my day involves taking calls from customers, placing their orders and answering any queries. I process various requests from stoma nurses. In the Perth office, some of our customers bring in their prescription, so sometimes I have to pick and bag their order whilst they stay for a chat. I chase customer’s prescriptions and I also help my workmates hand-cut the stoma pouches to fit.

What are your favourite things about your job?

Customer Service, I enjoy speaking to my customers, our office is in town so we get to see a few of our customers in person too. It is also a good feeling that I have helped someone by ‘just listening’. I also really enjoy chasing the prescriptions that are due or overdue, I have built up a good relationship with many of the doctors surgeries and know many of the receptionists and pharmacists by name.

How would your colleagues describe you?

I asked them and got these responses: bubbly, friendly, funny, caring…and mental!

What’s the last film you watched?

A Dog’s Life, I just loved it.

What is the best vacation you’ve ever had?

Without doubt, South Africa. I have visited with my husband 3 times. The 1st time was in 2008 and most recently in March 2016, we surprised my brother-in-law by arriving the day before his wedding.

If you won the lottery, what’s the first thing you would do?

I would have loved to book tickets for South Africa 2016! I would buy a VW Corrado, Dodge Challenger and BMW M-power…all in purple of course!


To find our more how Jayne or any of our wonderful care teams can help you with your stoma or continence supplies, give us a call on 0800 220 300/0800 028 6848 N.Ireland

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